*** For In-Store Purchases Please Visit Your Local Store, no need to raise a ticket online ***
Fone King does not accept the return of products for refund, when you have had a change of mind, found an item cheaper somewhere else or have decided that you don’t like the product or have a use for it after purchase.
Should the product be faulty or defective on arrival, we will offer you, replacement of item or full refund including delivery costs.
Return/exchange delivery due to change of mind purchases will be at your own expense and only accepted back within 30 days of the purchase date. The product must be in its original condition and resaleable. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
The product(s) you dispatch are your responsibility until they reach Fone King, so please make sure it’s packaged properly to ensure no damage in transit. We advise you use a postal service that insures the value of the item you are returning and that you obtain proof of postage. Signature on delivery to Fone King is required. Please visit tellus.foneking.com.au and raise a ticket with your order number and design description as well as to notify us of your intention to return due to change of mind.